Opening an account is fast and easy. Click Here to open your account.

If you are opening a W138 account it must be in your own name, all activity on your account must be made by the account holder and you must take full responsibility for this. Accounts must never be made in someone else's name and we always ensure that we are in contact with the account holder before discussing an account.

No. You can only register once as a customer with W138. Once you have successfully completed registration, your information is saved to our database and no further registration is permitted. In the event of a further registration based on false information, W138 is entitled to close the additional W138 account. For further details, please see our Terms of Use

Please note that you will no longer be able to modify your basic data, such as your name and surname, date of birth, the currency, email address, phone number for your W138 account or the country settings. Integrity and trustworthiness are the top priorities for W138. You will, however, still be able to change other data even after registration.

In special cases, W138 will verify and accept a change to your basic data, provided you submit the required proof.

If you have correctly completed all the fields on the registration form, you will be logged in automatically to your W138 account, and various in payment options will be displayed. This means that your registration was successful.

This means that you have already successfully registered with W138. If you have misplaced or forgotten your login data, simply Contact our Customer Service team with your full name or your e-mail address or your phone number you provided when registering with W138.

Make sure all details are filled out correctly. If any field is filled out incorrectly or left empty, you will see a red error message below the field explaining what went wrong.

If you get an error message saying that the email address or mobile number you provided is in use, it means that you already have an account with us.

If you've forgotten your password, Click Here to receive instructions on how to reset it.

If none of the above solves the problem, try a different web browser or Contact Us. We'll be happy to help!

Make sure you're trying to log in with the same email address as you registered your W138 account with.

If you have forgotten your password, just Click Here and follow the instructions.

If your account has been locked due to too many failed login attempts you have to contact customer support to unlock it.

This problem may be caused by your cache memory being too full. Try deleting your cookies and then fill in the registration form again.

If you have forgotten your Username, you can Click Here to chat to one of our agents who will help to recover your information.

If you have forgotten your password, you can click 'Forgot Password ' on the log in widget. We will send a secure link to your email address that is valid for 48 hours.

If you want to update your email address or phone number , you can Click Here to chat to one of our agents who will help to update your information.

The verification procedures are needed to protect both you and us from fraud, money laundering and identity theft.

This is a standardized and regulated procedure that any genuine gaming operator.

All documents you send to us are stored in a safe environment and are only accessible by authorized personnel. Your documents and information will never be shared with a third party

Occasionally due to security reasons your account may have been inactive. Please Contact Us

Unfortunately, we are not offering test or trial accounts at the moment. However, registration is completely free. Simply sign up and make a deposit to place your bets. You can also check out W138 page for exciting promotions that we hold time to time.

We appreciate your concerns over sensitive data. That's why we use 128-bit SSL (Secure Sockets Layer) encryption between your browser and our server to protect your personal details, and all data is protected by the latest firewall.

You have our promise that we’ll never share your personal details without your approval unless we’re required to do so by law or there has been a violation of our rules.

All parties who perform services for or on behalf of W138 have legal obligations to observe and comply with W138's privacy standards. Kindly refer to our Privacy Policy page for more details.

All documents provided to W138 are maintained in a secure environment and are only accessible to our highly trained relevant team. Absent these senior personnel, no employee or vendor of W138 can access your identity documents. The only information that is available to non-security personnel is the verification status.

Yes, when you are logged in at W138, all communication between the web browser and W138.COM is encrypted to ensure that your personal data and activity is kept private.

W138 Customer Service Team will contact you shortly on instructions to complete your identity verification process. If you fail to hear from us after 24 hours from the time you receive the notification email, please contact our dedicated Customer Service Team.

You may be asked to produce documents that are valid proof of your identity in order to complete your identity verification process.

You should immediately inform the support managers about it. We will block your account and try to solve this problem.

W138 takes a strong stand in being a socially responsible bookmaker while providing our customers with an enjoyable gaming experience. We require your personal information in order to verify your identity and that you are of legal age to use our services.

Please provide correct information as we conduct security checks regularly. Invalid information may lead to account termination, and we will require documents for strict verification.

Please read through our Privacy Policy to understand how we receive, use and protect your personal information.

If you wish to close your account please Contact Us and we will be happy to close your account.

If you are wishing to close your account due to personal gambling concerns, please consider applying a self-exclusion.

Please note that we cannot delete your account due to security reasons. In order to close your account permanently, please send an email to our support team [email protected] with a brief explanation as to why you want to close it permanently. Note that you are not be allowed to open a new account to claim a second welcome offer.

Please be aware that in instances of multiple account closures/re-openings, we reserve the right to refuse the re-opening of an account. If this is the case, this will always be communicated to you upon the final closure

You can reopen your account if:

• You asked for it to be closed. In this case, please contact us.
• Your account is blocked awaiting verification. See your email for more info.
• You self-excluded and the exclusion period has come to an end.

However, you cannot reopen your account if:

• You self-excluded and the exclusion period is still ongoing.
• We closed your account due to a decision we informed you about.
• Your account is permanently closed due to compliance reasons.

Please contact our Customer Service Team immediately if you observe unusual behavior or activity being performed using your account.

As a reputable and responsible bookmaker, we want our players to be in the best position when they enjoy playing with us. A small but important portion of our clients may have difficulty controlling their gaming habits which leads to adverse effect on their finances, career, family and society. We strongly encourage that you take some time to read through the important messages in Responsible Gaming page to be aware and cautious of your gaming behavior.

You don't need to maintain a minimum balance in your account.

Your account statement records the transactions you have made previously such as your daily bet transactions, deposit or withdrawal transactions and your account balances. To view your account statement, please follow the steps below:

• 1) Sign in to your W138 account and click on the History.
• 2) Select the period and product wallet you wish to view
• 3) The statement bet list page opens with the list of the bets you have made for that particular day.

If you are signing in to your account for the first time, please try and follow the quick fix steps below:

1. Ensure that you have successfully activated your account before you try to sign in.
2. Check and ensure that you have entered the correct login name and matching password which you have selected during the registration process.
3. If you have forgotten your login name or password, please click on Forgot Password in order to retrieve your login name or reset your password.

If you have only encountered problems signing in to your account recently, please follow the quick fix steps below.

• Check and ensure that you have entered the correct login name and matching password.
• If you have recently updated your password and have forgotten your new password, please click on Forgot Password in order to retrieve your login name or reset your password.
• If you have activated the time out or self-exclusion feature, you will not be able to login to your account until the time out or self-exclusion period expires.
• If you have repeatedly tried to sign in using the incorrect set of login name and password, access will be restricted to your account temporarily for security purposes. please contact our Customer Service Team for assistance.
• Due to security concerns or technical issues, your account may be temporarily deactivated in some cases. please contact our Customer Service Team immediately for further instructions.

If you have forgotten your login name, please follow the steps below:

1. Go to www.W138.com and click on Forgot Password to open the account assistance page.
2. Select Forgot Username.
3. Enter your email address and the validation code as shown in the image, and click Next to proceed.
4. Select the security question you have chosen during the registration process.
5. Enter the correct answer to your security question and click Submit to proceed. You will receive an automatic email almost immediately with your username.

If you have forgotten your password, please follow the steps below.

1. Go to www.W138.com and click on Forgot Password to open the account assistance page.
2. Select Forgot Password.
3. Enter your login name and the validation code as shown in the image, and click Next to proceed.
4. Select the security question you have chosen during the registration process.
5. Enter the correct answer to your security question and click Submit to proceed.
6. Your existing password is reset and a new system-generated password is sent to your email mailbox.
7. Open the notification email from your email mailbox and use the system-generated password to sign in to your account.

Note: You must provide the correct answer to your security question within the maximum number of 5 tries. The password reset process for your account will be temporarily suspended for the next 24 hours if you have exceeded the maximum attempts allowed.

If you still can login into your account, please click on the Profile icon located at the upper rightmost part of your W138 homepage > Profile and refer to "Email Address". However, if you can’t, please contact our Customer Service Team

Please contact our Customer Service Team immediately if you observe unusual behavior or activity being performed using your account.

As a reputable and responsible bookmaker, we want our players to be in the best position when they enjoy playing with us. A small but important portion of our clients may have difficulty controlling their gaming habits which leads to adverse effect on their finances, career, family and society. We strongly encourage that you take some time to read through the important messages in Responsible Gaming page to be aware and cautious of your gaming behavior.

You don't need to maintain a minimum balance in your account.